1Who This Policy Applies To
This Privacy Policy applies to everyone who visits the 9yyy website at 9yyy.vin, downloads and uses the 9yyy app, or creates a registered player account on the platform. It covers how we collect, store, use and protect personal data across all of these touchpoints.
By registering an account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled. If you do not agree with any part of this policy, please do not use the platform and contact our support team to discuss your options.
This policy is written for players based in Pakistan and is intended to reflect transparent, fair data handling practices. It is not a legal document designed to confuse — it is a genuine explanation of what we do with your information and why.
2What Data We Collect
We collect different types of data depending on how you interact with the platform. Below is an overview of the categories of information we may hold about you.
Registration & Account Data
When you create a 9yyy account, we collect the details you provide during the sign-up process. This typically includes your full name, date of birth, email address, mobile phone number, and the username or display name you choose. This data is used to create and manage your account and to verify your identity where required.
Identity Verification Data
To comply with age verification obligations and to prevent fraud, we may ask you to provide a copy of your CNIC (Computerised National Identity Card) or another acceptable identity document. This data is used solely for verification purposes and is stored securely with access restricted to authorised personnel only.
Device & Technical Data
When you use the 9yyy website or app, we automatically collect certain technical information. This includes your IP address, browser type and version, device type and operating system, and session timestamps. This data is used for security monitoring, fraud prevention, and improving the platform experience.
Gameplay & Activity Data
We record data related to your activity on the platform — including which games you play, session duration, bet amounts, win and loss records, and bonus claims. This data is essential for maintaining accurate account balances, resolving disputes, and identifying unusual activity that may indicate a security issue or policy breach.
| Data Type | Why We Collect It | How Long Kept |
|---|---|---|
| Name, DOB, Contact | Account creation & identity verification | Duration of account + reasonable post-closure period |
| CNIC / ID documents | Age & identity verification | As required for fraud prevention |
| IP & device data | Security & fraud prevention | Rolling 12-month window |
| Gameplay records | Account accuracy & dispute resolution | Duration of account + post-closure period |
| Payment method details | Processing PKR deposits & withdrawals | As required by payment processor obligations |
3How We Use Your Data
The data we collect is used exclusively for legitimate, operational purposes connected to running the 9yyy platform. We do not use your data for purposes unrelated to your account or your experience on the platform.
- Account management: Creating, maintaining and securing your player account.
- Identity and age verification: Confirming you meet the 18+ age requirement before you can deposit or play.
- Payment processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
- Customer support: Responding to your queries, complaints and account-related requests.
- Security and fraud prevention: Detecting, investigating and preventing suspicious account activity, multi-accounting, and fraudulent payment behaviour.
- Platform improvement: Analysing aggregated, anonymised usage patterns to improve game performance, app stability and the overall user experience.
- Responsible gaming: Monitoring for patterns that may indicate problem gambling so that appropriate support or limits can be offered.
- Promotions and bonuses: Verifying eligibility for welcome offers, PSL-season promotions and other bonus campaigns you have opted into.
4Payment Data & PKR Transactions
All financial transactions on 9yyy are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal, the relevant payment data — such as your JazzCash mobile number, Easypaisa account reference, Raast ID, or bank account details — is shared only with the payment processor required to complete that transaction.
9yyy does not store full payment credentials on its own servers. Sensitive payment data such as card numbers, mobile wallet PINs and bank account passwords are handled exclusively by the respective payment service providers, who operate under their own security and data handling obligations.
Transaction records — including deposit amounts, withdrawal requests and transaction timestamps — are retained as part of your account history. These records are necessary for dispute resolution, anti-money-laundering checks, and verifying the accuracy of your balance history.
5Cookies & Tracking Technologies
The 9yyy website uses cookies and similar local storage mechanisms to make your experience work properly. Cookies are small files stored in your browser that help the platform remember your session, preferences and basic device information across page loads.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These keep you logged in during a session and prevent cross-site request errors. You cannot opt out of these without effectively disabling the platform.
- Preference cookies: Remember settings you have chosen, such as language preferences or notification options.
- Analytics cookies: Used internally to understand how players navigate the site — which pages are visited most, where people drop off, and how the app performs on different devices. This data is aggregated and anonymised.
9yyy does not use third-party advertising cookies, social media tracking pixels, or any cookies that track your behaviour on other websites. You can clear or block cookies through your browser settings at any time. Note that blocking essential cookies will affect your ability to stay logged in.
6Sharing Your Data
9yyy does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The situations in which your data may be shared with external parties are limited and specific.
- Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive only the data needed to process your specific transaction.
- Identity verification services: Where third-party verification tools are used to confirm your identity or age, the relevant data is shared only for that purpose.
- Fraud prevention services: Aggregated or anonymised data may be shared with fraud-detection partners to protect the platform and all players on it.
- Legal obligations: If we are required by law, court order or a legitimate regulatory instruction to disclose data, we will do so. We will notify you where legally permitted to do so.
- Business continuity: In the unlikely event of a platform acquisition or merger, player data may be transferred as part of that process, subject to the same privacy obligations outlined in this policy.
In all cases, data shared with third parties is limited to the minimum necessary for the specific purpose. We do not give any third party blanket access to our player database.
7Data Retention
We keep your personal data for as long as your account is active and for a reasonable period after account closure. The exact retention period depends on the type of data and the reason it was collected.
Transaction records and gameplay history may be retained for longer periods where required for dispute resolution or fraud prevention. Identity documents provided for verification may be retained for the period required to satisfy the purpose for which they were collected.
When data is no longer required, it is either permanently deleted or anonymised so that it can no longer be linked back to you as an individual. If you would like to know more about the specific retention period for a particular category of your data, contact our support team.
8How We Keep Your Data Safe
Protecting the data of Pakistani players is a priority at 9yyy. We employ a combination of technical and operational security measures to prevent unauthorised access, data loss, or misuse.
- All data transmitted between your device and the 9yyy platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
- Access to personal data within 9yyy's internal systems is role-restricted — only staff members with a genuine operational need can access player records.
- Payment credentials are never stored in plaintext. Sensitive financial data is handled by certified payment processors with their own security obligations.
- Regular internal security reviews are conducted to identify and address potential vulnerabilities in the platform.
- Suspicious account activity — including multiple failed login attempts or unusual payment patterns — triggers automatic security alerts.
While we take every reasonable step to protect your data, no digital system is entirely free from risk. In the event of a significant data breach that affects your personal information, we will notify you as promptly as possible and take immediate steps to contain the issue.
9Your Rights Over Your Data
As a 9yyy player, you have a number of rights in relation to the personal data we hold about you. We take these rights seriously and have a straightforward process for handling data requests through our support team.
Right to Access
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
Right to Correct
If any data we hold about you is inaccurate or out of date, you have the right to request a correction. Update your details through your account or contact support.
Right to Deletion
You can request deletion of your personal data. Note that some data may be retained where legal or operational obligations require it.
Right to Object
You can object to certain uses of your data, including any optional analytics processing. Contact support to register an objection.
Right to Portability
You can request your data in a structured, commonly used format so you can transfer it elsewhere if you choose.
Right to Restrict Processing
In certain circumstances you can ask us to restrict how we process your data while a concern or dispute is being reviewed.
To exercise any of these rights, contact our support team. We will acknowledge your request promptly and aim to resolve it as quickly as possible. We do not charge any fee for handling data rights requests.
10Children & Minors
The 9yyy platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration requires a confirmed date of birth and may require identity verification to confirm age eligibility.
If we become aware that a minor has successfully registered an account, that account will be closed immediately. Any deposits made will be reviewed and handled according to our standard account closure process. We encourage parents and guardians to use device-level parental controls to prevent access to gaming platforms by minors in their household.
11Changes to This Privacy Policy
9yyy may update this Privacy Policy from time to time to reflect changes in how we operate, in the services we offer, or in response to legal developments. When significant changes are made, we will update the date shown at the top of this page.
For material changes — those that meaningfully affect how your data is used — we may also notify registered players by email or through a platform notification. It is your responsibility to review the policy periodically. Continued use of the platform following an update constitutes acceptance of the revised policy.
12Contact & Data Requests
If you have any questions about this Privacy Policy, want to understand how your data is used, or wish to exercise any of your data rights, please get in touch with our support team. We are available around the clock and are happy to help.
For responsible gaming concerns or self-exclusion requests, visit the Responsible Gaming page. For the full terms governing your account, see our Terms and Conditions.